frequently asked questions
our products
what is matcha?
Matcha is a finely ground powder made from specially grown green tea leaves in Japan. Unlike regular green tea, where leaves are steeped and then removed, matcha is whisked directly into water or milk, so you consume the entire leaf. This gives it a richer flavor, vibrant green color, and higher concentration of nutrients.
what is hojicha?
Hojicha is a Japanese green tea that is roasted over high heat, which gives it a warm, toasty flavor and a reddish-brown color. The roasting process reduces caffeine, making it a gentle option for evenings.
your orders
how long will my order take?
We will do our best to ship out orders as soon as we can! Our team generally processes orders within 1-3 business days of receipt.
what is your return policy?
We are currently not accepting any returns for any food/perishable goods.
Please contact us immediately if the item you received is defective, damaged, or if you received the wrong item. We will evaluate the issue and make sure to resolve the situation as best we can.
You can always contact us for any return/refund question at hello@tokicha.co
where does tokicha ship to?
We currently only ship within the United States, but we are working on making Tokicha available globally!